Privacy Policy

Privacy Policy

Introduction

Welcome to https://water-heater-maintenance.vividupdate.com (hereinafter referred to as “Water Heater Maintenance,” “we,” or “our”). We prioritize and commit to protecting your privacy by ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, storage, and processing of personal information in accordance with various international privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Sales and Service Act (UCPA), Utah, USA
  • Connecticut Data Privacy Act (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA), South Africa

Scope

This policy is applicable to all aspects of our online presence, including but not limited to, our website (https://water-heater-maintenance.vividupdate.com), mobile applications, services, and products offered under this domain. Please note that this policy does not extend to third-party platforms, applications, or services accessible through links on our site, as they operate under their own privacy policies.

Processing Activities

This Privacy Policy guides our interactions with users when:

  • You utilize our applications and services as an authorized user.
  • You visit any of our websites linked to this privacy statement.
  • We communicate with you via email, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data, which include:

  • Account Information: Details associated with your account creation and login, such as usernames, passwords, and profile information.
  • Payment Information: Transaction details required for processing payments, including cardholder names, card numbers, expiration dates, and security codes.
  • Financial Information: Data related to your financial status or transactions, such as bank account numbers (if provided) or financial records (in encrypted form).
  • Purchase Information: Records of products/services purchased from us, including order history, quantities, and pricing.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data.
  • Location Data: Information about your geographical location when you use our services or interact with our website.
  • Feedback: Comments, suggestions, and reviews you provide to enhance our products and services.
  • Social Media Information: Details from social media platforms (if linked) and content you share on our platform via social media integration.
  • Product Information: Data about the products you view, search for, or purchase on our website.

We collect this data through direct user input, interactions with our services, and automated technologies like cookies. Additionally, third parties may provide us with personal information, but they are bound by their own privacy policies.

Cookies

We employ cookies to enhance your experience and understand user behavior on our platform. Cookies can be categorized as:

  • Strictly Necessary: These ensure basic functions of our website, such as secure login.
  • Preference: Cookies that remember your preferences and settings for a personalized experience.
  • Analytics: Used to collect aggregated data about site usage, helping us improve our services.

Users can control non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including legal obligations and business requirements. Once these purposes are achieved, we securely delete or anonymize your personal information unless required otherwise by law.

Security Measures

We have implemented robust organizational and technical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include encrypted communication channels and secure third-party processing partners who adhere to strict privacy standards.

User Rights (Geographically Dependent)

Depending on the region you are located in, you may have specific rights regarding your personal data, including:

  • Access to your data and its use.
  • Requesting rectification or erasure of inaccurate information.
  • Restricting or objecting to the processing of your data.
  • Data portability, allowing you to transfer your data to another controller.
  • The right not to be subjected to automated decision-making or profiling.
  • The right to lodge appeals/complaints with relevant supervisory authorities.
  • Withdrawal of consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please reach out to our privacy team via the contact details provided below.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage users to review it periodically for the latest information.

Contact Information

If you have questions about our privacy policy, want to unsubscribe from communications, or request access to your personal data, please contact us: